About Siraj Finance PJSC
Q: Is Siraj Finance PJSC licensed in the UAE?
A: Yes. Siraj Finance PJSC is a finance company licensed and regulated by the Central Bank of the UAE.
Q: Does Siraj Finance PJSC provide Sharia-compliant products?
A: Yes. All our products are structured in compliance with Islamic Sharia principles and certified by our Internal Sharia Supervisory Committee. Sharia Certificates (Fatwa) are available on our website.
Financing & Payments
Q: Will Siraj Finance PJSC take any upfront payment to provide finance?
A: No. Siraj Finance PJSC will never charge an upfront payment or hidden fees. All charges are disclosed transparently in the Schedule of Charges.
Products
Q: Does Siraj Finance PJSC provide Letters of Guarantee?
A: Yes. We issue Sharia-compliant Letters of Guarantee in line with applicable regulations and internal policies. Customers should review the KFS and Terms & Conditions before applying.
Q: What is a Corporate Wakala Deposit?
A: A Corporate Wakala Deposit is a Sharia-compliant investment where customers appoint Siraj Finance PJSC as an agent (Wakeel) to invest funds on their behalf, with the expected profit distribution agreed upfront and governed by Sharia principles.
Al Etihad Credit Bureau (AECB)
Q: What is the Al Etihad Credit Bureau (AECB)?
A: AECB is a UAE Federal Government organization that collects credit data from banks, finance companies, and telecoms to prepare credit reports and credit scores.
Q: What is a Credit Report?
A: A report containing your personal details, credit cards, finance facilities, payment history, and bounced cheque records.
Q: What is a Credit Score?
A: A three-digit number (300–900) showing your likelihood to make timely payments. Higher scores = lower risk.
Q: How can I get my Credit Report and Score?
A: Individuals can obtain it through www.aecb.gov.ae or the AECB app. Companies must apply at Customer Happiness Centres with required documents.
Q: Can AECB approve or reject my finance application?
A: No. AECB only provides data. Approval decisions are made by Siraj Finance PJSC as per internal credit policies.
FATCA & CRS
Q: What is FATCA?
A: FATCA (Foreign Account Tax Compliance Act) is a US law requiring financial institutions worldwide to collect information and to report accounts held by US persons to the US IRS, via the UAE Ministry of Finance.
Q: What is CRS?
A: CRS (Common Reporting Standard) is an OECD initiative requiring UAE financial institutions to collect, maintain and share tax information with UAE Ministry of Finance for further actions in accordance with Agreement for Automatic Exchange of Information.
Q: Why does Siraj Finance PJSC ask FATCA/CRS declarations?
A: As per UAE law, all finance companies must collect tax residency information from all customers to comply with FATCA/CRS reporting obligations.
Q: What happens if I don't provide FATCA/CRS information?
A: Siraj Finance PJSC will not be able to offer products and services for potential customers who are reluctant in providing the taxation information. For existing customers, the account may be reported to regulators. Customers who do not provide the required information or provide incorrect information on taxation details are subject to a penalty of AED 20,000/- as per UAE regulations. In some cases, services might be interrupted until the required details are provided.
Payments & Accounts
Q: How can I make payments?
A: Through standing instructions, bank transfers, or other approved methods. Details are shared upon approval.
Q: What if I miss a installment?
A: An Installment Delayed may result in triggering donation amount and impact your credit history. Customers should contact Siraj Finance PJSC immediately if facing difficulties.
Security & Fraud
Q: Will Siraj Finance PJSC ever ask for my PIN, OTP, or password?
A: No. We will never request confidential details through calls, emails, SMS, or social media.
Q: What should I do if I suspect fraud?
A: Contact Siraj Finance PJSC Customer Service immediately at customercare@sirajfinance.com or toll free number 800 74725
Complaints & Support
Q: How can I raise a complaint?
A: You may submit your complaint via our online complaint form available in our website Siraj Finance | Complaints.
Key Documentation
Q: Where can I find key documentation to obtain necessary information?
A: All key documents (Terms & Conditions, Information about Cookies, Disclaimer, Fraud Awareness, Customer Charter, Annual Reports) are available on Siraj Finance's website.
Disclaimer: These FAQs are for general guidance purpose only. For more details, please review the General Terms & Conditions, Key Facts Statements (KFS), and Sharia Compliance Certificates of each product, Or contact our Customer Service team through the provided contact details.